FEATURED PROJECT / DIGITAL TRANSFORMATION
Arabic & English · Saudi Arabia & GCCOmniSpot
Revenue Intelligence Platform
My contribution covered ideation, strategic planning, business planning and mapping the product, alongside hands-on work on parts of development. I worked with my team to turn the business concept into product requirements, connected workflows and a software build.
Built from a marketer’s perspective.
OmniSpot grew from a problem I knew first-hand as a marketer: I often needed several tools to solve connected marketing problems. I built it with my team from the ground up to bring customer data, commercial insight and marketing workflows into one connected workspace.
Designed for Saudi and GCC teams, the platform connects CRM, customer intelligence, commerce insight and marketing workflows in Arabic and English.
- Unified customer data & CRM
- Commerce analytics & commercial insight
- Audience planning & journey automation
- Arabic & English working experiences
Read the full OmniSpot case studyThe problem, my contribution and the product approach.PDF · 7 pages · Opens in a new tab↗Explore the project approach
The problem behind the product
The starting point was a practical question: how could the work around customers, campaigns and revenue become easier to manage together? OmniSpot focuses on connecting that work, from understanding a customer and their purchases to planning an audience, designing a journey and reviewing the next action.
Planning and automation together
The product brings planning and control into the same workflow. Customer consent informs audience eligibility, journeys can be previewed before activation, and publishing depends on readiness checks and approved delivery-provider setup. This keeps the relationship between a planned action and its execution clear.
Customer and commerce context
Customer profiles, purchase history and commercial signals sit alongside companies, opportunities and sales activities. Shopify CSV imports connect order history with customer and product performance.
What this work brings together
OmniSpot brings together my work in strategic planning, marketing operations and digital transformation. It shows how I approach a problem from the practitioner's perspective, shape the business and product direction, map the workflows and contribute to delivery with a team.
